FAQs2022-02-11T21:47:07+00:00

Frequently Asked
Questions

Below are a few of the questions that we are often asked.

Design Your Wardrobe Now
Do You Offer Fitting In My Area?2021-05-13T16:33:48+00:00

If you live in the length and breadth of Great Britain, then yes – we will be able to fit your order.

We have a team of fitters available up and down the country, all highly trained and well versed in our product to ensure a beautifully finished product.

Where Are You Able To Deliver To?2021-05-13T16:31:19+00:00

We deliver anywhere throughout the length and breadth of Great Britain. Sorry to those in Northern Ireland – We would love to get to you too!

Being situated in the heart of Great Britain, we send all orders out on our vans so that we can ensure that everything gets to you in perfect condition.

What If I Get My Measurements Wrong?2020-10-23T10:26:56+00:00

Firstly, don’t worry too much if you’re not 100% sure about your dimensions, after you make your purchase we will give you a call to go over all of the details and you will be able to double check your dimensions.

If your design is to be fitted in a specific space we strongly recommend you have our adjustable trims to allow additional space for fitting and/or adjustable legs to allow for vertical fitting space.

By allowing a suitable amount of space for trim you can ensure that even if your measurements are inaccurate the wardrobes can be adjusted to fit perfectly.

I’ve read through your FAQ and I still need help.2019-02-06T10:32:25+00:00

No problem, feel free to get in touch with us via phone, live chat or email and one of our highly-trained advisors will be more than happy to give you a hand.

 

Can you fit my wardrobe?2019-08-30T15:55:27+00:00

Absolutely! In our visual design tool you will be given 2 options. You can choose to have your design fully fitted by one or more of our expert fitters, or alternatively if you prefer you can have your units delivered flat-pack to be assembled by yourself at home. The choice is entirely yours!

Can I collect my wardrobe?2021-07-15T13:24:23+00:00

This isn’t something that we typically offer – we operate on a zero packaging policy on most items, the only exception being paper wrapping any painted panels – we can do this as we have developed our own delivery system that ensures that everything will get to you in perfect condition.
If this is something that you absolutely require, please get in touch and, for small designs, we will talk you through how it will come and what you’ll need to ensure that you don’t inadvertently cause any damage to your beautiful new units.

How accurate are the dimensions on your Wardrobe Builder?2019-08-30T15:56:51+00:00

The dimensions that you see on the Wardrobe Builder are the exact dimensions we will be using to manufacture your units. Our manufacturing process is extremely accurate, but none the less, as we are working with wood, you should allow for +/- 5mm in case of expansion. If you’re not 100% sure about which dimensions to use, don’t worry, one of our designers will call you to double check everything before we begin manufacturing.

I’ve processed my order, though I have just realised that I need to change some of the measurements – can I do this online?2019-03-04T19:27:42+00:00

Don’t worry – we call every customer once one of our designers has checked over the order to double check all measurements and to talk through the design. So it’s not a problem, all measurements do not need to be exact when you order and we will address any queries long before our joiners get to work. 

How do I save my wardrobe design to come back to it later?2021-11-26T10:23:49+00:00

No problem, in the corner you will see a “Save” function – simply click on that and enter your email address. This will send you a link back to the original design on our design tool – please keep this email safe as it will be your ticket back to your design in future.

Can I get a discount if I buy more than one?2019-02-06T10:33:22+00:00

Get in touch with us by phone or email and we will provide the cheapest price possible.

I cannot see the style or timber on your Wardrobe Builder that I’m looking for, can you help?2019-01-03T15:08:03+00:00

Sure, that’s not a problem. While our Wardrobe Builder is pretty extensive, it’s not infallible – contact us either by phone or email and we will be more than happy to go through your requirements and provide a full quote for you. Though please bear in mind, some designs and requests may take a little longer to quote than others but we will get something to you as soon as possible!

Can you talk me through the ordering process/process my order for me?2021-04-27T13:05:50+00:00

Absolutely! No matter what you are struggling with, we are here to help. Just call us on 01782 438 049 and we can talk you through the whole process or use the chat system that you will see in the bottom left hand corner of our site. 

How do I order my wardrobe?2019-12-29T11:18:07+00:00

Try our Wardrobe Designer – using this you will be able to design a unit from scratch using our simple step by step process, just drag and drop!

Our Happy Customers

  • 5 star review  We needed fitted wardrobes and drawers for a new bedroom in our loft conversion. Our only concern with Fittingly in the beginning was that we had to take the measurements and also work out what we wanted. We looked at the videos on the Fittingly site and took some basic measurements and started working out our design. Almost immediately Marty popped up on 'chat' and began to give us advice as and when we needed. Having got close to finalising our design the price was immediately available online and we contacted Sharps for a comparison. They sent round a salesperson and would also have had a surveyor check the measurements if we had wanted to go ahead but that is a service that you definitely pay for! Taking the fitted option with Fittingly they were half the price of Sharps even after the Sharps salesperson had called her manager and "secured a 70% discount for us providing we made our decision that day"! No such pressure with Fittingly who were so patient as we continued to go in and out and make adjustments and email and 'chat' with them. We placed the order on the 23rd Jan and it was delivered flat-packed on the 6th March and installed by Tim on the 9th March and completed in one day, though he had to work until 6:30 pm to do that. The end result was exactly as we wanted and at a price that we could afford. Highly recommended.

    thumb John Macdougall

    5 star review  I ordered some storage for my awkwardly shaped bedroom. I chose Fittingly because of the construction of the furniture using birch ply, which looks better than MDF. The pieces were delivered with minimal packaging (and therefore minimal waste) and was fitted shortly afterwards. The fitter did an excellent job given that none of the walls in my 18th century cottage are square and the floor slopes away from the walls. The end result looks fantastic and I would not hesitate to recommend Fittingly in the future.

    thumb Tim Harrison

    5 star review  I found the website based design system very easy to navigate and was easily able to built a model of the solution that I needed. The team walked me through everything to ensure that I had created what I needed. There was a timing issue due to technical issues that the team made me immediately aware of and offered a full refund. I was happy to wait whilst it was resolved and am happy that I did. The team were on hand through phone, email and chat and answered many questions along the way. The quality and build instructions were clear and easy to follow. Very happy and will use again.

    thumb warren parton-bill
  • 5 star review  I used the website to design what I wanted and I appreciated the online chat to help me with minor difficulties and to reassure me that my design worked. The furniture arrived flatpacked within the time promised and the fitter arrived the following day to put it together. We both had concerns that the top of the drawers was not strong enough to support the wardrobe and Fittingly offered to replace the MDF top with one of birchwood plywood. This replacement has now been done and I'm delighted with the finished product and the service I've received.

    thumb Paul Plummer

    5 star review  We couldn't be happier with our wardrobes! We loved the process of designing and fitting the wardrobes ourselves. Fittingly provide an excellent service and the quality of the product is high. I'll be keeping an eye out for other projects where we could use them.

    thumb Oksana Barker

    5 star review  Fittingly were extremely helpful during the order process, making some sensible suggestions about dimensions and panels. When the units arrived I found the build quality excellent and everything fitted together perfectly. I'm very happy with the result and I will certainly be ordering from them again.

    thumb Martyn Whitwell

Book A Design Consultation

Ready to start designing your dream furniture? You can book a free-of-charge virtual design consultation with one of our designers and we will do everything for you!

Don’t worry, we don’t have sales people. Our designers’ job is to help you to design the furniture that’s right for you. No pushy sales tactics, we promise.

Book A Virtual Design Consultation

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