Terms and Conditions

In these Terms and Conditions: "We" "Us" and "Our" refers to Fittingly Ltd, trading as Fittingly. The term "You", "Customer" and "Client" refers to the purchaser of goods, or the user or viewer of our website. This agreement is made under English law.

Delivery

Most deliveries are made using our own vans. Delivery dates will be agreed as far in advance as possible, although due to the nature of the manufacturing process delays can happen and are outside of our control.

If you are arranging other tradespeople to begin work once your wardrobes are delivered, we strongly recommend you only do so once you have received the order and have verified that it is complete and correct and (if applicable) fitted.

While we will always work hard to fix any problems, Fittingly do not accept any responsibility for loss or inconvenience due to delayed, incomplete or damaged deliveries.

Unless explicitly agreed, deliveries will be performed by a single driver. On most occasions the driver can make the entire delivery alone, but if there are very large or heavy panels you may have to assist the driver. If this is not acceptable, you must let us know in advance so that we can arrange a driver's mate to assist with the delivery if necessary. We reserve the right to make an additional charge to cover this cost.

Cancellation Policy

All of our products are bespoke and made to measure. Work on the design and planning of your purchase begins immediately after your purchase.

In order to cancel your order you must notify us in writing prior to your order being submitted to production (the same point at which you will be asked to sign off your final designs). If production has begun, we will retain any deposit paid (or 25% of the full order value if the balance has been paid in full) in order to cover the costs of admin, materials, planning and design work already completed.

Once your design has been signed off, no cancellation, alterations or refunds will be possible.

Pricing and Payment

Prices shown on the design tool are correct at the time of use, but are subject to change at any time. We constantly monitor our prices and adjust them in line with changing costs.

We charge 25% of the full amount at the time of purchase, or you can choose to pay the full amount at the time of purchase, this is in line with the expectation that design and planning begins immediately after purchase. Any remaining balance will be required at least 72 hours before delivery. If the balance has not been paid at least 72 hours before delivery, your delivery date will be pushed back. Additionally, the following costs will be added to your balance: An additional delivery fee at the rate charged at checkout and, if you opted for fitting, £200 as a cancellation fee for your fitting date.

Prior to your order beginning the physical manufacturing process you will be given the opportunity to double check all dimensions and specifications and sign off your design. Any changes to your design will be chargeable at the price shown in the design tool at that time. This additional cost will be added to the balance due at least 72 hours before your delivery.

Lead Time / Sign Off

Any lead times given by the sales or aftersales team are estimates only and in all cases will be taken from the time of sign off. Any delays in sign off will delay the manufacture of your purchase.

We always aim to complete the sign off process as soon as possible after purchase, although of course the final sign off is the responsibility of the customer and therefore we cannot accept any responsibility for delays.

The price paid for the design is correct at the time of purchase and will be honored for up to 1 calendar month after purchase. If, due to delays on the customer's part the design has not been signed off by the end of this period, we reserve the right to charge an additional sum in line with any price increases or cost increases over that time.

Measurements And Sign Off

Prior to beginning the manufacturing process you must sign off your final design. This process gives you the opportunity to check the specification and dimensions for each individual unit within your design. All dimensions are shown in mm.

Every design is made up of one or more individual units/elements. The overall dimensions shown in the design tool are to assist with planning only, you should check the dimensions of each individual unit before signing off.

While our design team make every attempt to correctly interpret your requirements and the dimensions that you give us, it is your sole responsibility to check and sign off your design prior to manufacture. Fittingly accepts no responsibility for any errors with the design and no refunds will be offered.

All purchases will be machined to the dimensions specified within the design tool and this will supersede any and all dimensions that you provide to our sales team. Dimensions of items manufactured will be accurate to +/- 3mm.

Samples

Samples are available for all materials and we strongly recommend that you request samples if you are unsure as to exact shade or composition of materials. Images on the website should not be relied upon to be a totally accurate representation of any material.

Quality

The quality of finish will be consistent with industry recognised standards in the trade. While we do our best to ensure that the product is as consistent as possible, we cannot offer any guarantee on colour match to those shown on the website and design tool. Images on our website, brochure and other promotional material are for illustrative purposes only.

Any damage or missing parts must be reported within 48hrs of delivery, otherwise they may be chargeable. We will not be liable for any defects due to inappropriate storage, neglect, damage caused by a third party or incorrect installation.

Fittingly furniture is design to be fitted and therefore all units have visible fixings on the exteriors. If the side of a unit is to be visible once fitted (eg. as opposed to being against a wall) we strongly recommend including an end panel.

We reserve the right to change the specification of goods without prior notice, in order to continually improve the product that we offer.

Fitting

Our fitters are employed as sub-contractors. Fittingly will not accept any responsibility for the actions of the fitters outside of those concerned with the installation of your Fittingly furniture. This includes but is not limited to: damage to property, any additional work you may agreed with the fitter outside of the scope of your Fittingly furniture.

All of our fitters carry their own public liability insurance and can be contacted directly regarding such issues.

If you are installing the units yourself, we strongly recommend that you secure them to the wall in case of tipping. It is solely your responsibility to ensure that they are correctly assembled, installed and secured as applicable.

In the case of wall hanging units, it is your responsibility to ensure that your walls are strong and stable enough to hold the units. We cannot accept any responsibility if units cannot be fitted as intended due to a lack of structural integrity.

Website Usage

Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to our best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

This websites content is for your information and is subject to change without notice.

Fittingly do not provide and warranty or guarantee as to the accuracy, suitability, completeness, or performance of the information which is provided on this website. By using this site, you acknowledge that such information may contain inaccuracies. We expressly exclude liability for any such errors or inaccuracies to the fullest extent permitted by law.

Using information from this website is at your own risk, and it shall be your responsibility to ensure that any products or information available through this website meet your specific requirements.

The content on this website is owned by us. This includes, but is not limited to, the design, layout, look, appearance, graphics, software (Fittingly App / Design Tool / Wardrobe Builder), and content. Reproduction is strictly prohibited. Unauthorised use or reproduction of this website may give to a claim for damages and/or be a criminal offence.

Offers

From time to time we run offers and promotions. We reserve the right to withdraw offers at any time. Any additional items added to an order after an offer has ended will be charged at full price. While we make every effort to ensure information shown on the website is accurate, we cannot guarantee content is free from errors. We reserve the right to not honor any offers or discounts made in error.

Copyright 2024 Fittingly Ltd. All rights reserved. Company number 11425528
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