Terms and Conditions

In these Terms and Conditions: “We” “Us” and “Our” refers to Fittingly Ltd, trading as Fittingly. The term ‘You’ “Customer” and “Client” refers to the purchaser of goods, or the user or viewer of our website.


All deliveries will be made via courier. All of our deliveries are classed as kerbside only, meaning your goods will be delivered to the nearest safe point on your property only. The delivery will be made by one driver only, so you will need to make sure you have sufficient manpower available to move the products you have ordered. The delivery driver is ultimately responsible for where they can sensibly offload. The driver’s decision is final when deciding what is a safe unload and/or delivery. Please inform us when ordering if there are likely to be any problems when delivering.

You will be provided with a date for your delivery, this is our best estimate and we can not take responsibility for delays due to traffic or weather conditions.

It is your responsibility to ensure all materials are on site in good condition and complete prior to commencement of your project. We shall not be liable for any costs due to delays, aborted or additional site labour costs, loss of earnings, or other unforeseeable charges. We therefore advise that you DO NOT organise tradesmen for installation until you are satisfied that all items are on site and in good condition. Any damage or missing parts must be reported within 48hrs of delivery, otherwise they may be chargeable.

Unless stated otherwise, the bespoke items will be supplied “flat pack” which denotes that all parts will be sent loose to be assembled by you on site.

Any aborted deliveries on the day of delivery will be charged for in full.

We can only make deliveries to mainland UK.

Cancellation Policy

All items ordered via our Fittingly Design Tool (www.fittingly.co.uk/builder/), over the phone, chat or email are made to order and completely bespoke, and therefore are non-refundable.

Both the Client and ourselves have the right to terminate any service agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused services, shall be refunded.

Pricing and Payment

Unless stated otherwise, all prices quoted for goods are for supply only, ex works, and are ex Vat. 

All major Credit/Debit Cards or BACS Transfer are acceptable methods of payment. Our Terms are payment in full at point of order. 

We reserve the right to terminate any credit agreements following late payment, and shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.

All goods remain the property of the Company until paid for in full. Monies that remain outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Bank of England’s base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.

Returned cheques will incur a £25 charge to cover banking fees.

We reserve the right to revise our prices at any time without prior notice in line with changes in costs of materials, services or labour, along with fluctuation is currency exchange rates affecting the cost of imported materials.

Prices given on the website via our Fittingly Design Tool (www.fittingly.co.uk/builder/) are correct at that time however we reserve the right to revise these prices at any time – prices obtained via the Fittingly Design Tool (www.fittingly.co.uk/builder/) are not classed as Quotes. All quotes, provided in writing via email or in person, are valid for 1 month from date of issue.


All items are subject to availability. Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any product.


Where applicable, you will provide us with the necessary site measured sizes required in order to manufacture your order. We will issue a full design which You will need to confirm your agreement to the commencement of manufacture based on this specification, layout and design.

If you need help

If things aren’t quite fitting together as you would expect, just pick up the phone and speak to our team of experts who will be pleased to help you out. Please do not cut or modify any components, as your order is manufactured both by hand and using the latest technology, so it is likely to be an issue that we can resolve over the phone.

Complaints Procedure

If anything is wrong with your order which is our fault, we will do everything that’s reasonably in our power to put it right.

Should you wish to raise a complaint, you should in the first instance make contact with the Fittingly Advisor who has looked after your order. If you placed your order online, you can speak to any of our team over the phone, or you can email help@fittingly.co.uk.


The quality of finish will be consistent with industry recognised standards in the trade.

The finished goods may vary in shade and grain as timber is a natural material. Naturally occurring features from the tree’s growing process may also be present, such as knots and imperfections, which add to the timber’s beauty.

While we do our best to ensure that the product is as consistent as possible, we cannot offer any guarantee on colour match to natural materials. Images on our website, brochure and other promotional material are for illustrative purposes only.

Any damage or missing parts must be reported within 48hrs of delivery, otherwise they may be chargeable. We will not be liable for any defects due to inappropriate storage, neglect, damage caused by a third party or installation other than that which is recommended by Fittingly.

All external sides are assumed to be against walls unless shown with a side panel. If this is not the case, please make us aware so that we can select the best timber for your requirements and ensure that the product is finished accordingly.

We reserve the right to change the specification of goods without prior notice, in order to continually improve the product that we offer.

Using the Fittingly Design Tool (www.fittingly.co.uk/builder/)

All items are manufactured to the sizes you provided. By placing an order using our Fittingly Design Tool (www.fittingly.co.uk/builder/) we can accept no responsibility for inaccuracies in sizes provided by you, the customer. If you are struggling we strongly suggest calling us for help and advice.

Fittingly would always advise giving yourself 10mm fitting room.

All dimensions and details our the drawing must be checked on site prior to confirming order.

The handing of the order will be made as per our drawing, unless stated otherwise.

We recommend that our products are fitting by an experienced qualified professional.

Website Usage

Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

The information on this website is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

This websites content is for your information and is subject to change without notice.

Fittingly do not provide and warranty or guarantee as to the accuracy, suitability, completeness, or performance of the information which is provided on this website. By using this site, you acknowledge that such information may contain inaccuracies. We expressly exclude liability for any such errors or inaccuracies to the fullest extent permitted by law.

Using information from this website is at your own risk, and it shall be your responsibility to ensure that any products or information available through this website meet your specific requirements.

The content on this website is owned by us. This includes, but is not limited to, the design, layout, look, appearance, graphics, software (Fittingly App / Design Tool / Wardrobe Builder), and content. Reproduction is strictly prohibited. Unauthorised use or reproduction of this website may give to a claim for damages and/or be a criminal offence.